OceanMingle – Privacy Policy
In these terms and conditions (Terms), we distinguish between two types of users:
This Privacy Policy takes into account the requirements of the Privacy Act 1988 (Cth). In addition to the Australian laws, individuals located in the European Union or European Economic Area (EU) may also have rights under the General Data Protection Regulation 2016/679 and individuals located in the United Kingdom (UK) may have rights under the General Data Protection Regulation (EU) 2016/679) (UK GDPR) and the Data Protection Act 2018 (DPA 2018) (together, the GDPR). Appendix 1 outlines the details of the additional rights of individuals located in the EU and UK as well as information on how we process the personal information of individuals located in the EU and UK.
The information we collect
Personal information: is information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable
The types of personal information we may collect about you include:
- Identity Data including your name, age, and where applicable, your date of birth and your identification document.
- Contact Data including your telephone number, address and email.
- Financial Data including bank account and payment card details (through Google Play Store or App Store (inapp purchase options), who stores such information and we do not have access to that information).
- Transaction Data including details about payments to you from us and from you to us and other details of products and services you have purchased from us or we have purchased from you
- Technical and Usage Data: When you access any of our websites, platforms or emails, details about your Internet protocol (IP) address, login data, browser session and geo-location data, statistics on page views and sessions; device and network information; acquisition sources, search queries and/or browsing behavior; access and use of our website (including through the use of Internet cookies or tracking pixels), and communications with our website.
- Profile Data including your username and password for OceanMingle, profile picture, content you post, send, receive and share through our platform, and support requests you have made.
- Interaction Data including information you provide to us when you participate in any interactive features, including surveys, contests, promotions, activities or events.
- Marketing and Communications Data including your preferences in receiving marketing from us and our third parties and your communication preferences.
- Professional data including whether you are a worker of ours or applying for a role with us, your professional history such as your previous positions and professional experience, or whether you hold required authorisations or licences.
- Sensitive information is a sub-set of personal information that is given a higher level of protection. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information. The types of sensitive information we collect include:
- where you apply for a role with us:
- results of criminal records checks; and
- your professional registrations and associations (where applicable); and
- where you use OceanMingle app, your sexual orientation or practices
How we collect personal information
We collect personal information in a variety of ways, including:
- when you provide it directly to us, including face-to-face, over the phone, over email, or online;
- when you complete a form, such as registering for any events or newsletters, or responding to surveys;
- when you use any website we operate (including from any analytics and cookie providers or marketing providers). See the “Cookies” section below for more detail on the use of cookies); and
- from publicly available sources
Why we collect, hold, use and disclose personal information
We have set out below, in a table format, a description of the purposes for which we plan to collect, hold, use and discloseyour personal information.
Purpose of use / disclosure
Type of Personal Information
To enable you to access and use our app, including to provide you with a login.
- Identity Data
- Contact Data
To work with you as a customer or supplier of our business, including to connectyou to other users of our app.
- Identity Data
- Contact Data
To contact and communicate with you about our business, including in responseto any support requests you lodge with us or other enquiries you make with us.
- Identity Data
- Contact Data
- Profile Data
To contact and communicate with you about any enquiries you make with us viaany website we operate.
- Identity Data
- Contact Data
For internal record keeping, administrative, invoicing and billing purposes.
- Identity Data
- Contact Data
- Financial Data
- Transaction Data
For analytics, market research and business development, including to operateand improve our business, associated applications and associated social mediaplatforms.
- Profile Data
- Technical and Usage Data
For advertising and marketing, including to send you promotional informationabout our events and experiences and information that we consider may be ofinterest to you.
- Identity Data
- Contact Data
- Technical and Usage Data
- Profile Data
- Marketing andCommunications Data
To run promotions, competitions and/or offer additional benefits to you.
- Identity Data
- Contact Data
- Profile Data
- Interaction Data
- Marketing andCommunications Data
If you have applied for employment with us, to consider your employmentapplication.
- Identity Data
- Contact Data
- Professional Data
To comply with our legal obligations or if otherwise required or authorised by law
- Any relevant PersonalInformation
Sensitive information: We only collect, hold, use and disclose sensitiveinformation for the following purposes:
- any purposes you consent to;
- the primary purpose for which it is collected;
- secondary purposes that are directly related to the primarypurpose for which it was collected, including disclosure to thebelow listed third parties as reasonably necessary to work withyou as a customer or supplier of our business;
- to contact emergency services, or to speak with your family,partner or support person where we reasonably believe there is aserious risk to the life, health or safety of you or another personand it is impracticable for us to obtain your consent; and
- if otherwise required or authorised by law
- Sensitive Information
Our disclosures of personal information to third parties
Personal information: We will only disclose personal information (excluding sensitive information) to third parties where itis necessary as part of our business, where we have your consent, or where permitted by law. This means that we maydisclose personal information (excluding sensitive information) to:
- our employees, contractors and/or related entities;
- IT service providers, data storage, web-hosting and server providers;
- marketing or advertising providers;
- professional advisors, bankers, auditors, our insurers and insurance brokers;
- payment systems operators or processors;
- our existing or potential agents or business partners;
- sponsors or promoters of any promotions or competition we run;
- if we merge with, or are acquired by, another company, or sell all or a portion of our assets, your personal information may be disclosed to our advisers and any prospective purchaser’s advisers and may be among the assets transferred;
- courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
- courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights
- third parties to collect and process data, such as analytics providers and cookies; and any other third parties as required or permitted by law, such as where we receive a subpoena.
Sensitive information: We will only disclose sensitive information with your consent or where permitted by law. This means that we may disclose sensitive information to:
- our employees, contractors and/or related entities;
- IT service providers, data storage, web-hosting and server providers;
- professional advisors;
- if we merge with, or are acquired by, another company, or sell all or a portion of our assets, your personal information may be disclosed to our advisers and any prospective purchaser’s advisers and may be among the assets transferred;
- courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights
- Third parties to collect and process data such as analytics providers and cookies and any other third parties as required or permitted by law, such as where we receive a subpoena.
Overseas disclosure
We store your personal information in Australia. Where we disclose your personal information to third parties, those third parties may store, transfer or access personal information outside of Australia. We will only disclose your personal information overseas in accordance with the Australian Privacy Principles.
Your rights and controlling your personal information
Your choice: Please read this Privacy Policy carefully. If you provide personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect our ability to work with you as a customer or supplier of our business.
Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
Restrict and unsubscribe: To object to processing for direct marketing/unsubscribe from our email database or opt out of communications (including marketing communications), please contact us using the details below or opt out using the opt-out facilities provided in the communication.
Access: You may request access to the personal information that we hold about you. An administrative fee may be payable for the provision of such information. Please note, in some situations, we may be legally permitted to withhold access to your personal information. If we cannot provide access to your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal. If we can provide access to your information in another form that still meets your needs, then we will take reasonable steps to give you such access
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to promptly correct any information found to be inaccurate, out of date, incomplete, irrelevant or misleading. Please note, in some situations, we may be legally permitted to not correct your personal information. If we cannot correct your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal.
Complaints: If you wish to make a complaint, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take in response to your complaint. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Storage and security
We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures, to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure. While we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk.
User-Generated Content
We may enable you to post photos and other user-generated content. Any content you choose to submit will be accessible by anyone, including third parties not associated with us. We have no control over how others may use or misuse information you make publicly available. We are not responsible for the privacy, security or accuracy of any user-generated content you choose to post or for the use or misuse of that information by any third parties.
Cookies and Analytics
We may use cookies, tracking pixels and similar technologies on our website and in our emails from time to time. Cookies are text files placed in your computer's browser to store your preferences. Tracking pixels are tiny, invisible images (typically the size of one pixel) embedded in web pages or emails. Cookies and tracking pixels, by themselves, do not tell us your email address or other personally identifiable information. However, they do recognise you when you return to our online website and allow third parties to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our online website with personal information, this information may be linked to the data stored in the cookie or collected by tracking pixels. Unlike cookies, tracking pixels do not store any information on your device, but instead send information to our servers when the pixel is loaded.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.
You can block tracking pixels by using ad-blocking or privacy-focused browser extensions. Some email providers allow you to block images by default, which can prevent tracking pixels in emails from loading.
However, if you use your browser settings to block all cookies (including essential cookies) and tracking pixels you may not be able to access all or parts of our website and you may not receive personalised content. Google Analytics: We may use Google Analytics Advertising Features. We and third-party vendors may use first-party cookies (such as the Google Analytics cookie) or other first-party identifiers and third-party cookies (such as Google advertising cookies) or other third-party identifiers together. These cookies and identifiers may collect Technical and Usage Data about you.
You can opt-out of Google Analytics Advertising Features including using Google advertising features. The opt-out Browser add-on can be found here. To opt out of personalised ad delivery on the Google content network, please visit Google’s Ads Preferences Manager here, or if you wish to opt out permanently even when all cookies are deleted from your browser, you can install their plugin here. To opt out of interest-based ads on mobile devices, please follow these instructions for your mobile device: On android open the Google Settings app on your device and select “ads” to control the settings. On iOS devices with iOS 6 and above, use Apple’s advertising identifier. To learn more about limiting ad tracking using this identifier, visit settings menu on your device.
To find out how Google uses data when you use third-party websites or applications, please see here.
Facebook/Meta Analytics: We may use tools provided by Meta, such as the Meta Pixel, advanced matching, and Conversions API. These allow us to measure ad performance and deliver ads that may be relevant to you on Meta Platforms based on your activity on our website/app. You can control whether we can join data from third-party partners with your Meta account for ads by adjusting your preferences within Meta's settings. You can disconnect this data from your Meta account by changing your settings for Off-Facebook activity. For more information, please see Meta's Privacy Policy here.
For more information about the cookies and tracking pixels we use, please see https://www.cookieyes.com/cookie-policy
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.
You can block tracking pixels by using ad-blocking or privacy-focused browser extensions. Some email providers allow you to block images by default, which can prevent tracking pixels in emails from loading.
However, if you use your browser settings to block all cookies (including essential cookies) and tracking pixels you may not be able to access all or parts of our website and you may not receive personalised content. Google Analytics: We may use Google Analytics Advertising Features. We and third-party vendors may use first-party cookies (such as the Google Analytics cookie) or other first-party identifiers and third-party cookies (such as Google advertising cookies) or other third-party identifiers together. These cookies and identifiers may collect Technical and Usage Data about you.
You can opt-out of Google Analytics Advertising Features including using Google advertising features. The opt-out Browser add-on can be found here. To opt out of personalised ad delivery on the Google content network, please visit Google’s Ads Preferences Manager here, or if you wish to opt out permanently even when all cookies are deleted from your browser, you can install their plugin here. To opt out of interest-based ads on mobile devices, please follow these instructions for your mobile device: On android open the Google Settings app on your device and select “ads” to control the settings. On iOS devices with iOS 6 and above, use Apple’s advertising identifier. To learn more about limiting ad tracking using this identifier, visit settings menu on your device.
To find out how Google uses data when you use third-party websites or applications, please see here.
Facebook/Meta Analytics: We may use tools provided by Meta, such as the Meta Pixel, advanced matching, and Conversions API. These allow us to measure ad performance and deliver ads that may be relevant to you on Meta Platforms based on your activity on our website/app. You can control whether we can join data from third-party partners with your Meta account for ads by adjusting your preferences within Meta's settings. You can disconnect this data from your Meta account by changing your settings for Off-Facebook activity. For more information, please see Meta's Privacy Policy here.
For more information about the cookies and tracking pixels we use, please see https://www.cookieyes.com/cookie-policy
Links to other websites
Our website may contain links to other parties’ websites. We do not have any control over those websites, and we are not responsible for the protection and privacy of any personal information that you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.
Personal information from single sign-on accounts
If you connect your account with us using a single sign-on account, such as Apple, Facebook or Google, we will collect your personal information from the single sign-on provider. We will do this in accordance with the privacy settings you have chosen with that provider. The personal information that we may receive includes your name, ID, user name, handle, profile picture, gender, age, language, list of friends or followers, and any other personal information you choose to share. We use the personal information we receive from the single sign-on provider to create a profile for you on our platform. Where we have accessed your personal information through your Facebook account, you have the right to request the deletion of personal information that we have been provided by Facebook. To submit a request for the deletion of personal information we acquired from Facebook, please send us an email at the address at the end of this Privacy Policy and specify in your request which personal information you would like deleted. If we deny your request for the deletion of personal information, we will explain why.
Use of Artificial Intelligence (AI)
Overview: We may use artificial intelligence and machine learning technologies, including AI Technologies provided by third parties (AI Technologies), in our business operations and the provision of our Services. We will only use AI technologies when legally permitted and necessary for our business operations.
How we use AI Technologies: We may use AI Technologies for the following purposes:
How we use AI Technologies: We may use AI Technologies for the following purposes:
- to conduct analysis and processing;
- to generate and modify content and coding;
- to improve and optimise our services and operations;
- to automate certain processes and communications, such as routine tasks;
- to provide you with general travel advice and tips;
- to provide you with travel booking assistance;
- to personalise your experience with our services;
- for quality assurance purposes; and to assist with customer support and queries
Data Protection and Security: Where we use service providers who provide AI Technologies to us, we will take reasonable steps to ensure that such service providers handle your personal information according to privacy law, including by ensuring that we have contracts in place requiring the service provider to protect personal information. We will not input your personal information into any platform provided by an AI Technology service provider, which then trains its model based on that information.
Your Rights and Our Commitments: We will treat information generated or inferred by the AI technologies about individuals as personal information, and you maintain all rights over your personal information as outlined in this privacy policy, regardless of whether AI technologies are used in processing. When using AI Technologies with your personal information:
Your Rights and Our Commitments: We will treat information generated or inferred by the AI technologies about individuals as personal information, and you maintain all rights over your personal information as outlined in this privacy policy, regardless of whether AI technologies are used in processing. When using AI Technologies with your personal information:
- Transparency and control: we will inform you when AI Technologies are being used to make decisions that may significantly affect you. We will implement processes to verify the accuracy of AI-generated outputs and we will take reasonable steps to maintain human oversight and review of significant AI-generated decisions. Our staff trained to understand the limitations of AI systems and verify outputs before they are relied upon; and
- Security: we implement appropriate technical and organisational measures to ensure that our use of AI Technologies maintains the security and integrity of your personal information. This includes regular testing and monitoring of AI outputs for accuracy and reliability.
- Risk mitigation: we regularly assess and document the risks associated with our use of AI Technologies in processing personal information and implement appropriate mitigation measures. This includes ongoing monitoring of AI Technologies and regular reviews of their performance and impact.
Amendments
We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our website. We recommend you check our website regularly to ensure you are aware of our current Privacy Policy.
For any questions or notices, please contact us at:
OceanMingle Pty Ltd (ACN 689 562 909)
Email: support@oceanmingle.com
© LegalVision ILP Pty Ltd
For any questions or notices, please contact us at:
OceanMingle Pty Ltd (ACN 689 562 909)
Email: support@oceanmingle.com
© LegalVision ILP Pty Ltd
APPENDIX 1: ADDITIONAL RIGHTS AND INFORMATION FOR INDIVIDUALS LOCATED IN THEEU OR UK
Under the GDPR individuals located in the EU and the UK have extra rights which apply to their personal information. Personal information under the GDPR is often referred to as personal data and is defined as information relating to an identified or identifiable natural person (individual). This Appendix 1 sets out the additional rights we give to individuals located in the EU and UK, as well as information on how we process the personal information of individuals located in the EU and UK. Please read the Privacy Policy above and this Appendix carefully and contact us at the details at the end of the Privacy Policy if you have any questions.
What personal information is relevant?
This Appendix applies to the personal information set out in the Privacy Policy above. This includes any Sensitive Information also listed in the Privacy Policy above which is known as ‘special categories of data’ under the GDPR.
Purposes and legal bases for processing
We collect and process personal information about you only where we have legal bases for doing so under applicable laws. We have set out below, in a table format, a description of all the ways we plan to use your personal information and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. Note that we may process your personal information for more than one lawful ground depending on the specific purpose for which we are using your data. Please reach out to us if you need further details about the specific legal ground we are relying on to process your personal information where more than one ground has been set out in the table below.
Purpose of use/ Disclosure
Type of Data
Legal Basis for processing
To enable you to access and use ourapp, including to provide you with alogin.
- Identity Data
- Identity Data
- Performance of a contract withyou
To work with you as a customer orsupplier of our business, including toconnect you to other users of our app.
- Identity Data
- Identity Data
- Performance of a contract withyou
To contact and communicate with youabout our business, including inresponse to any support requests youlodge with us or other enquiries youmake with u
- Identity Data
- Identity Data
- Profile data
- Performance of a contract withyou
To contact and communicate with youabout any enquiries you make with usvia our website.
- Identity Data
- Identity Data
- Legitimate interests: to ensure weprovide the best client experiencewe can offer by answering all ofyour questions
For internal record keeping,administrative, invoicing and billingpurposes.
- Identity Data
- Identity Data
- Financial Data
- Transaction Data
- Performance of a contract withyou
- • To comply with a legal obligation
- Legitimate interests: to recoverdebts due to us and ensure we cannotify you about changes to ourapp terms and conditions and anyother administrative points
For analytics, market research andbusiness development, including tooperate and improve our business,associated applications and associatedsocial media platforms
- Profile Data
- Technical and usage Data
- Legitimate interests: to keep ourwebsite updated and relevant, todevelop our business, improve ourbusiness and to inform ourmarketing strategy
For advertising and marketing,including to send you promotionalinformation about our events andexperiences and information that weconsider may be of interest to you.
- Identity Data
- Contact Data
- Technical and usage Data
- Profile Data
- Marketing and CommunicationsData
- Legitimate interests: to developand grow our business
To run promotions, competitionsand/or offer additional benefits to you.
- Identity Data
- Contact Data
- Technical and usage Data
- Profile Data
- Marketing and CommunicationsData
- Legitimate interests: to facilitateengagement with our business andgrow our business
If you have applied for employmentwith us, to consider your employmentapplication.
- Identity Data
- Contact Data
- Professional Data
- Legitimate interests: to consideryour employment application
To comply with our legal obligations orif otherwise required or authorised bylaw
- To comply with a legal obligation
If you have consented to our use of data about you for a specific purpose, you have the right to change your mind at anytime, but this will not affect any processing that has already taken place. Where we are using your data because we or athird party have a legitimate interest to do so, you have the right to object to that use though, in some cases, this maymean no longer doing business with us. Further information about your rights is available below.
Data Transfers
The privacy protections available in the countries to which we send data for the purposes listed above may be less comprehensive than what is offered in the country in which you initially provided the information. Where we transfer your personal information outside of the country where you are based, we will perform those transfers using appropriate safeguards in accordance with the requirements of applicable data protection laws and we will protect the transferred personal information in accordance with this Privacy Policy and Appendix 1. This includes:
- only transferring your personal information to countries that have been deemed by applicable data protection laws to provide an adequate level of protection for personal information; or
- including standard contractual clauses in our agreements with third parties that are overseas.
Data retention
We will only retain your personal information for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you
To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information; the purposes for which we process your personal information and whether we can achieve those purposes through other means; and the applicable legal, regulatory, tax, accounting or other requirements.
Extra rights for EU and UK individuals
You may request details of the personal information that we hold about you and how we are process it (commonly known as a “data subject request”). You may also have a right in accordance with applicable data protection law to have your personal information rectified or deleted, to restrict our processing of that information, to object to decisions being made based on automated processing where the decision will produce a legal effect or a similarly significant effect on you, to tostop unauthorised transfers of your personal information to a third party and, in some circumstances, to have personal information relating to you transferred to you or another organisation.
If you are not happy with how we are processing your personal information, you have the right to make a complaint at any time to the relevant Data Protection Authority based on where you live. We would, however, appreciate the chance to deal with your concerns before you approach the Data Protection Authority, so please contact us in the first instance using the details set out above in our Privacy Policy above.
